Terms and Conditions

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We are always here to help and have a legal duty to supply goods that are in conformity with the contract. We hope that everything will be to your satisfaction. If it is not, please contact us on 07538 151 430 or at customerservices.awning-world.com

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Your purchase history

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To find out more information on your past orders please sign into your account.

Order Status

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• ‘Pending’ means your order could be at any point between processing and dispatching your goods.

• ‘Shipped’ means your order has left our warehouse. You’ll receive an email confirming dispatch with tracking number and dispatch date.

• ‘Refund’ means your order has been cancelled either by us or yourself and money has been refunded back to your account.

Change an order

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We’re sorry that in most circumstances it’s not possible to make changes to your order once you have placed it.

If you’d like to add products to you order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 07538 151 430 between 9am and 6pm Monday to Friday. Please be ready to quote your order number.

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Cancel an online order

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Right to Cancel

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You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel by making a clear statement (e.g. a letter or an email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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Effects of Cancellation

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If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standards delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a)   14 days after the day we receive back from you any goods supplied, or

(b)   (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)    If there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the goods back before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. The cost is estimated at a maximum of £30.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.  

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Additional extras

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-Skirt and Arch Covers

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If you purchase an awning that includes a skirt, arch cover or both. This means that they have been acquired by ourselves with the awning that they are being advertised with.

An awning of any given size could fit several models of vehicle. You may not be using it on the same brand/model of caravan that it previously come from. There for we can not guarantee that the skirt and or arch cover will be adequate for your vehicle. Please take this in to account when making your purchase as we will not be able to refund or replace skirts or arch covers.

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Privacy Policy

How we protect your Information and Privacy?

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At Awning-World (Parker Johnson Caravanning LTD)  we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website and stores, how we use it, when and how we might share it with others, how you can access your information and how we keep it secure. We may change this Policy at times, so please check back here regularly to make sure that you are happy with the way we are using your information. By using our website and providing us with your personal information, you’re agreeing to be bound by this Policy. If you have any questions about this Policy and our privacy practices you can email us at customerservices@awning-world.co.uk or write to us at Data Protection Coordinator, Awning World, 58 Langham road, WN6 0TF.

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What personal information we hold about you?

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The personal information we collect might include your name, address, telephone numbers, email address. If you make a purchase online your card information is not retained by us. All online payments are managed and secured by WIX payments.  See Wix privacy policy.

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How do we get your information?

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We obtain information about you when: you purchase a product from us. You make an enquiry or on our website. You contact our service team. You create an account on our website.

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What do we use your personal information for?

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We will use your information for a variety of purposes, including: To provide products and services that you have requested; For our internal record keeping and administration purposes Where you have purchased a product or service from us, to contact you in respect of any field service actions, warranty matters, product recalls or any similar relevant notifications. To contact you to answer any queries you may have. To help us identify you when you contact us Dealing with entries into a competition. To help us improve the quality of our products and services. To send you communications which you have requested or that may be of interest to you. These may include information about marketing activities and promotions.

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How long do we keep your information for?

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We will hold your personal information on our systems for as long as is necessary for the relevant activity and in order for us to provide you with the support you should reasonably expect. We are legally required to hold some types of information to fulfil our statutory obligations this time period is set by regulatory bodies.

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Who can access your information and who do we share it with?

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We do not share your data with any other third parties, with the exception of when we have been asked to provide information for regulatory or legal purposes e.g. to shipping companies; if we are progressing existing or future legal proceedings; or if we are selling our businesses to someone, we may transfer our rights under any customer agreement we have with you.

We will not sell or rent your information to third parties.

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How we keep your information safe?

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Once we receive your information, we provide appropriate security to keep your data safe from unauthorised or unlawful processing and accidental loss, destruction or damage. Any sensitive information (such as credit or debit card details) is encrypted and protected.

Online payments are processed via Wix payments.

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What sort of information might we send you?

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As a customer you may receive information about your product and about relevant products and services we offer. We may also send you information about promotions, special offers and events. If you have not purchased from us but have chosen to receive information from us whilst making an enquiry, or through social media we will send you information about products, services, promotions, special offers and events. We will only send you information by email with your consent which can be given at the time of submitting a form. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link.

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How do we use automated decision making and profiling?

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We do not use automated decision making nor do we carry out any profiling using your personal information. However, Awning-World website, like many others, uses cookies. Cookies are small pieces of information that are sent by our organisation to your computer to recognise you when you visit and help you get the most out of our website. The cookie collects statistical data about the pages you visit and the patterns of browsing; this helps us to improve our website and provide you with a better service. You can turn off cookies for our website by setting your browser preferences; you can visit our cookie policy for further information about what we do with the information we receive and how to turn it off. Once turned off you may lose some functionality when using the website. Our website may contain links to websites run by other organisations. The policy that you are reading applies only to our website and we recommend that you read the privacy policy on the other websites that you visit. If you linked to our website through a third party site we encourage you to view their privacy policy too. We are not responsible for the privacy policies on any other site whether you link to our website through them or you link to them through our website.

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What is required of people 16 or under?

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We are committed to the protection data of children under the age of 16. We will therefore not process personal information for anyone under the age of 16 without the permission of their parent or guardian.

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What choices do you have?

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Should you choose to, you can request to be taken off our mailing list by contacting us directly. It is your choice whether or not you receive marketing information from us. You can also choose how you prefer to receive it. You can make this choice when we are collecting your information and can change your preferences at any time by contacting us in any of the ways laid out above. Remember you can also unsubscribe from any mailing list by clicking the unsubscribe link.

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How do you access and update your information?

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It is important for both you and Awning World to hold information that is accurate and up to date. If you change any of your details you can contact us by any methods above to let us know. We will update your details as quickly as possible on receipt. You have the right to know, and request a copy of, the information that we hold about you. You can request a copy of this information by contacting us by any method above. We will respond to your request as quickly as possible and within 28 days of receipt. If any of the data or preferences we hold about you is incorrect we will rectify that information without undue delay once you advise us. You also have the right to request the removal of your details from our database if you believe that there is no longer a need for us to hold them or if you simply wish to ‘be forgotten’. You can make such a request by contacting us by any method above. If you have a complaint about the way your personal data is being processed by us you have the right to complain to the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

We would however always encourage you to contact us first about your complaint.

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We keep this Policy under regular review.

Policy Last update 31/05/2022

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